1. Introduction

Welcome to Roots & Berries. These Terms and Conditions (“Terms”) govern your use of our website www.rootsandberries.co.uk (the “Website”) and your purchase of our services and products, including bookings for afternoon tea, picnics, and merchandise purchases.

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By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

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Who We Are:
Roots & Berries operates a family of cafés in London’s green spaces. Our registered contact email is: enquiries@rootsandberries.co.uk

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2. Definitions

• “We,” “us,” “our” means Roots & Berries

• “You,” “your” means the person accessing our Website or using our services

• “Services” means all services provided by Roots & Berries, including café services, afternoon tea bookings, picnic bookings, and events

• “Products” means any merchandise sold through our Website

• “Booking” means a reservation for afternoon tea, picnic, or event at one of our café locations

3. Use of Our Website

3.1 Eligibility

You must be at least 18 years old to make a booking or purchase through our Website. By using our Website, you confirm that you meet this age requirement and have the legal capacity to enter into a binding contract.

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3.2 Account Registration

You may be required to create an account to use certain features of our Website. You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information to keep it accurate

• Keep your password secure and confidential

• Notify us immediately of any unauthorised use of your account

• Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, fraudulent, or violates these Terms.

3.3 Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms

• Attempt to gain unauthorised access to our systems or networks

• Transmit any viruses, malware, or harmful code

• Interfere with or disrupt the Website or servers

• Use automated systems (bots, scrapers) to access the Website without our permission

• Impersonate any person or entity

• Collect or harvest personal information of other users

• Post or transmit any offensive, defamatory, or inappropriate content

3.4 Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Roots & Berries or our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

You may:

• View and print pages from the Website for personal, non-commercial use

• Share links to our Website content on social media

4. Bookings and Reservations

4.1 Making a Booking

When you make a booking through our Website, you agree to:

• Provide accurate information, including the number of guests and any dietary requirements

• Arrive on time for your reservation

• Notify us of any changes or cancellations in accordance with our cancellation policy

4.2 Booking Confirmation

Once you complete a booking, you will receive a confirmation email. Please check all details carefully. If you do not receive a confirmation within 24 hours, please contact us at enquiries@rootsandberries.co.uk.

Your booking constitutes a binding contract between you and Roots & Berries.

4.3 Minimum Party Requirements

Some bookings may have minimum or maximum party size requirements. These will be clearly stated during the booking process.

4.4 Dietary Requirements and Allergies

We will make reasonable efforts to accommodate dietary requirements and allergies when notified in advance. However, while we take all reasonable precautions, we cannot guarantee that our food is completely free from allergens due to the nature of our kitchen operations. If you have severe allergies, please contact us directly before making a booking.

4.5 Children

Children are welcome at our cafés. Parents and guardians are responsible for supervising children at all times and ensuring they do not disturb other guests.

4.6 Our Right to Refuse Service

We reserve the right to refuse service or cancel a booking if:

• You fail to comply with these Terms

• You behave in a manner that is disruptive, offensive, or threatening to staff or other guests

• We have reasonable grounds to believe the booking was made fraudulently

• Circumstances beyond our control prevent us from fulfilling the booking (see Force Majeure)

5. Cancellations and Refunds

5.1 Cancellation by You

Afternoon Tea and Picnic Bookings:

• More than 72 hours before your booking: Full refund or reschedule available.

• 24-48 hours before your booking: 50% refund or option to reschedule

• Less than 24 hours before your booking: No refund

To cancel a booking, please contact us at enquiries@rootsandberries.co.uk  For Afternoon Tea, at least three days (72 hours) notice is required.

Merchandise Orders

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel merchandise orders within 14 days of receiving the goods without giving any reason. Goods must be returned in their original condition. You are responsible for the cost of return postage unless the goods are faulty.

5.2 Cancellation by Us

We may need to cancel or reschedule your booking due to circumstances beyond our control. In such cases, we will:

• Notify you as soon as reasonably possible

• Offer you an alternative date/time or a full refund

• Not be liable for any additional costs or losses you may incur

5.3 No-Shows

If you fail to arrive for your booking without prior notice, we reserve the right to treat this as a cancellation with no refund.

5.4 Refund Processing

Refunds will be processed within 14 working days using the original payment method. Please allow 5-10 working days for the refund to appear in your account after processing.

6. Pricing and Payment

6.1 Prices

All prices displayed on our Website are in British Pounds (GBP) and include VAT at the applicable rate.

We reserve the right to change our prices at any time. However, any changes will not affect bookings or orders already confirmed.

6.2 Payment

Payment is required at the time of booking. We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)

• Other payment methods as displayed at checkout

All payments are processed securely through our third-party payment provider. We do not store your full payment card details.