1. Introduction

This Cookies Policy explains how Roots & Berries (“we,” “our,” or “us”) uses cookies and similar technologies on our website www.rootsandberries.co.uk (the “Website”).

 

By using our Website, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you should change your browser settings accordingly or refrain from using our Website.

 

This Cookies Policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

 

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

 

Cookies allow websites to:

• Remember your preferences and settings

• Provide a personalized experience

• Understand how you use the website

• Improve website functionality and performance

• Deliver relevant content and advertising

 

3. Types of Cookies We Use

We use different types of cookies on our Website, which can be categorized as follows:

 

3.1 Strictly Necessary Cookies

These cookies are essential for you to navigate our Website and use its features. Without these cookies, services you have requested (such as making a booking or accessing your account) cannot be provided.

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Examples: - Session cookies that keep you logged in - Security cookies for authentication - Shopping basket/booking cart cookies - Load balancing cookies

 

Legal Basis: These cookies are necessary for the performance of a contract with you or to take steps at your request before entering into a contract. You cannot opt out of these cookies.

 

3.2 Functional Cookies

These cookies allow our Website to remember choices you make (such as your username, language preference, or region) and provide enhanced, more personalized features.

 

Examples: - Cookies that remember your preferences and settings - Cookies that remember previous bookings or searches - Accessibility cookies

 

Legal Basis: We use these cookies based on our legitimate interest in providing you with an improved user experience. You can control these cookies through your browser settings.

 

3.3 Performance/Analytics Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether users receive error messages. All information collected is aggregated and anonymous.

 

Examples: - Google Analytics cookies - Cookies that track page load times - Cookies that identify technical errors

 

Purpose: - Understand how visitors navigate our Website - Identify popular content and areas for improvement - Monitor Website performance and fix technical issues - Improve overall user experience

 

Legal Basis: We use these cookies based on our legitimate interest in understanding how our Website is used and improving its functionality. You can opt out of these cookies.

 

3.4 Targeting/Advertising Cookies

These cookies are used to deliver content and advertisements that are more relevant to you and your interests. They may be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

 

Examples: - Social media cookies (Facebook, Instagram, Twitter) - Retargeting/remarketing cookies - Advertising network cookies

 

Purpose: - Deliver relevant advertisements based on your interests - Limit the frequency of advertisements - Measure advertising campaign effectiveness - Build a profile of your interests

 

Legal Basis: We only use these cookies with your explicit consent. You can withdraw consent at any time.

 

4. First-Party and Third-Party Cookies

 

First-Party Cookies

These are cookies set by us (Roots & Berries) directly. We use first-party cookies for essential Website functionality, remembering your preferences, and analyzing Website usage.

 

Third-Party Cookies

These are cookies set by external services that we use on our Website. We have limited control over these cookies, as they are set by third parties.

 

Third-party services we use include:

• Wix.com Ltd: Our website hosting platform

• Google Analytics: For website analytics and performance monitoring

• Payment Processors: For secure payment processing (e.g., Stripe, PayPal)

• Social Media Platforms: For social sharing and integration (Facebook, Instagram, Twitter)

• Advertising Networks: For delivering relevant advertisements (if you have consented)

 

Each third party has its own cookies policy. We encourage you to review the privacy and cookie policies of these services:

• Wix: www.wix.com/about/privacy

• Google: policies.google.com/privacy

 

5. Session and Persistent Cookies

 

Session Cookies

These are temporary cookies that expire when you close your browser. They help our Website remember what you are doing as you move between pages.

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Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor and remember your preferences.

 

6. Specific Cookies Used on Our Website

Below is a detailed list of the main cookies used on our Website:

 

Strictly Necessary Cookies:

• svSession (Wix) - Purpose: Identifies unique site visitors - Duration: 2 years

• hs (Wix) - Purpose: Security and authentication - Duration: Session

• XSRF-TOKEN (Wix) - Purpose: Security (prevents CSRF attacks) - Duration: Session

• bookingCart (Roots & Berries) - Purpose: Maintains booking information - Duration: Session

 

Functional Cookies:

• smSession (Wix) - Purpose: Identifies returning site members - Duration: 2 weeks

• cookieConsent (Roots & Berries) - Purpose: Remembers your cookie preferences - Duration: 1 year

• userPreferences (Roots & Berries) - Purpose: Stores user preferences - Duration: 1 year

 

Performance/Analytics Cookies:

• _ga (Google Analytics) - Purpose: Visitor tracking - Duration: 2 years

• _gid (Google Analytics) - Purpose: User tracking - Duration: 24 hours

• _gat (Google Analytics) - Purpose: Throttle request rate - Duration: 1 minute

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Note: This list is not exhaustive. We may update the cookies we use from time to time. The cookie banner on our Website will reflect current cookies in use.